Refund policy

RETURN AND REFUND POLICY

Last updated: September 2026

This Return and Refund Policy applies to vehicle sourcing and export services provided by PrimeDrive Motors, operated by Qingdao Tuohai Cross-Border E-Commerce Operations Co., Ltd.

1. VEHICLE SALES

PrimeDrive Motors primarily supplies used and new vehicles for international export. Due to the nature of vehicle sourcing, international trade, export procedures and shipping, vehicle transactions are generally not eligible for standard retail returns after an order has been confirmed.

Before making payment, buyers should carefully review the available vehicle information, specifications, photos, videos, inspection information, quotation and agreed transaction terms.

2. DEPOSITS AND ORDER CONFIRMATION

A deposit may be required to reserve a vehicle, begin vehicle sourcing, purchase a vehicle, arrange modifications, prepare export documentation or begin other services requested by the buyer.

The refundability of a deposit depends on the stage of the transaction and the terms confirmed with the buyer.

If PrimeDrive Motors has already incurred costs or made commitments on behalf of the buyer, including vehicle reservation, procurement, inspection, modification, transportation, documentation or other related expenses, these costs may be deducted from any refundable amount.

3. CANCELLATION BEFORE VEHICLE PROCUREMENT

If the buyer requests cancellation before PrimeDrive Motors has purchased, reserved or otherwise committed to the vehicle or related services, any refund will be determined according to the agreed quotation, invoice or order terms.

Any bank charges, payment processing fees or other non-recoverable costs may be deducted from the refund.

4. CANCELLATION AFTER VEHICLE PROCUREMENT OR SERVICES HAVE STARTED

Once a vehicle has been purchased or reserved for the buyer, or inspection, modification, transportation, export documentation or other agreed services have started, cancellation may not be possible.

If cancellation is accepted, the buyer may be responsible for costs already incurred and any losses resulting from the cancellation.

5. USED VEHICLE CONDITION

Used vehicles may have normal wear, cosmetic imperfections, previous repairs or other conditions consistent with their age, mileage and previous use.

Before shipment, buyers may request available photos, videos and vehicle condition or inspection information.

A return or refund will not normally be provided for conditions that were disclosed to the buyer before the transaction was confirmed or for normal wear consistent with a used vehicle.

6. VEHICLE INSPECTION

Buyers are encouraged to review all available vehicle information before confirming an order.

Where available, buyers may request additional photos, videos or inspection information. Buyers may also arrange an independent inspection in China before shipment, subject to availability and coordination.

7. MODIFICATIONS AND CUSTOM ORDERS

Vehicles, parts or services that have been modified, customized, specially sourced or purchased according to the buyer's specific requirements may not be refundable once the work or procurement has started.

This includes, but is not limited to, vehicle modifications, accessories, special equipment, color changes and other buyer-requested work.

8. EXPORT AND SHIPPING

Once a vehicle has entered export procedures or has been delivered to a freight forwarder, port, shipping company or other logistics provider, cancellation and return may no longer be possible.

Shipping schedules, port operations, customs procedures and other logistics matters may be affected by third parties and circumstances outside our direct control.

Any shipping claim will be handled according to the applicable shipping arrangement, transport documents, insurance coverage and responsibilities agreed for the transaction.

9. IMPORT REQUIREMENTS

The buyer is responsible for confirming that the vehicle can legally be imported, registered and used in the destination country unless otherwise agreed in writing.

Import duties, taxes, customs clearance, registration requirements and other destination-country charges are generally the buyer's responsibility.

A refund will not normally be provided because a vehicle does not meet destination-country import or registration requirements that were the buyer's responsibility to verify.

10. INCORRECT OR MATERIALLY MISREPRESENTED VEHICLE

If the vehicle supplied materially differs from the vehicle confirmed in the applicable invoice, order confirmation or written agreement due to an error attributable to PrimeDrive Motors, please contact us as soon as possible.

We will review the supporting information and work with the buyer toward an appropriate resolution based on the circumstances of the transaction.

11. REFUND PROCESSING

Any approved refund will normally be returned through an agreed payment method.

Bank charges, intermediary bank fees, exchange-rate differences, payment processing fees and other non-recoverable transaction costs may be deducted where applicable.

Refund processing time may vary depending on banks, payment providers and international transfer procedures.

12. CONTACT

For cancellation or refund questions, please contact us before taking further action.

PrimeDrive Motors
Operated by: Qingdao Tuohai Cross-Border E-Commerce Operations Co., Ltd.
Email: Lucious@thcross-border.com
WhatsApp: +86 153 1876 0310
Website: thcross-border.com